Return Policy and Warrant


We want you to be fully satisfied with your purchase from our online store. If you are unsatisfied with your purchase for any reason, you have 30 days from the date of purchase to request a full refund (less shipping and handling charges, if any). You may return any Product (as defined below) purchased directly from our online store in accordance with the terms below.

To return a product purchased from our online store, please contact Customer Service here.

The following conditions must be met in order to qualify for a refund:

  • A return must be requested within 30 days of your purchase date. Contact Customer Service here to start the return process and request a return label.
  • You must return the Product to Jolems to receive a refund. The returned Product must be in good physical condition (not damaged) and in its original packaging. All accessories originally included with your purchase must be included with your return.
  • You must use the return label provided by Customer Service to return your Product.
  • We will refund the cost of the Product to your original payment method, less any shipping and handling charges that you paid.

Still have questions about your return? Contact Customer Service here.

Additional terms and conditions:

  • Shipping and handling charges, if any, are not refundable.
  • If you seek to return a Product to Jolems (a) without a return label provided by Jolems or (b) without all parts and accessories originally included with your purchase, Jolems may, in its discretion, either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
  • Jolems shall not issue a refund until the returned Product has been collected by the package courier

Limited product warranty

Jolems warrants to the original purchaser that your Jolems-branded device and Jolems-branded device accessories (collectively, the “Product”) shall be free from defects in materials and workmanship under normal use for a period of one (2) years from the date of purchase.


If such a defect arises and a return request is received by Jolems within the applicable warranty period, Jolems will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Jolems itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

How To Obtain Warranty Service

To obtain warranty service, a return label must be requested from Customer Service. To request a return label, please contact Customer Service here. The return label provided by Customer Service must be used to return your product. You must return your Product, in either its original packaging or packaging providing an equal degree of protection, as instructed by Customer Service. As may be required by applicable law, Jolems may require you to furnish proof of purchase details and/or comply with other validation of purchase requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Jolems will not be responsible for any such loss. For more specific instructions on how to obtain warranty service on your Product, please contact Customer Service here.

Exclusions And Limitations

This Limited Product Liability does not cover software embedded in any Product and related services provided by Jolems. See the Terms of Sale for details of your rights with respect to use of the Jolems smart toothbrush software and related services.

This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Jolems and to Products that can be identified by an authorized “Jolems” trademark, trade name or logo affixed to it. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Jolems products and services other than the Products, (b) non-Jolems products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Jolems reasonably believes to be, stolen, (d) consumables (such as whitening serum, refill brush heads, manual toothbrushes or toothpaste) or (e) software, even if packaged or sold with the Product or embedded in the Product.

This limited product warranty does not apply to a product or part of a product that has been serviced, altered, refurbished or modified by anyone who is not authorized by jolems, nor does it apply to any cosmetic damage such as discoloration, scratches and dents. in addition, this limited product warranty does not apply to damage or defects caused by (a) use with non-jolems products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the product such as discoloration or stretching; or (d) operating the product (i) outside the permitted or intended uses described by jolems, (ii) not in accordance with instructions provided by jolems (iii) with improper voltage or power supply or (iv) where the firmware has been altered.

No Jolems reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty.

If any provision of this Return Policy and Limited Product Warranty is held to be unenforceable, such provision shall be severed and the remaining provisions will remain enforceable.

Implied Warranties

Except to the extent prohibited by applicable law, all implied warranties (including, without limitation, warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Limitation Of Damages

Except to the extent prohibited by applicable law, jolems shall not be liable for any incidental, indirect, special, or consequential damages, including, without limitation, loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition or under any other legal theory, even if jolems has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Governing Law

This Return Policy and Limited Product Warranty shall be governed by the laws of Uganda, without regard to any conflict of laws principles that may provide the application of the law of another jurisdiction.

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