Terms and Conditions

1           Information about us

We, Jolems Investment Limited, Proudly Ugandan, Jolems Investment Limited is company limited by shares Located at Ambitious Construction Company Compound Plot 1 Sembule close Kampala Uganda. We operate the website https://jolemsproducts.com (our site).

2           How the contract is formed between you and us

2.1        After placing an order, you will receive online notification from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us.  The contract between us (Contract) will only be formed when you receive the Products (as applicable).

3           Your status

3.1        By placing an order through our site, you warrant that:

3.1.1      you are legally capable of entering into binding contracts;

3.1.2    that you are not resident in a county where making a payment to our site, in line with these terms and conditions would breach any laws in that county.

4           Delivery of Products

In  the  case  of  Products, your  order  will  be  fulfilled/made ready  for  receipt  (as  applicable)  within  a reasonable time of the date indicated at the time of ordering, unless there are exceptional circumstances.

5           Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.   All other warranties, conditions or terms relating to fitness for purpose, merchantability, satisfactory quality or condition whether implied by stature or common law are excluded in so far as permitted by law.

 

6           Cancellation rights

 

 

6.1        In the case of Products, if you are contracting as a consumer, you have a statutory right to cancel your Product order for any reason and receive a full refund, except in the case of certain products listed in paragraph 6.2. You will receive a full refund of the price paid for the Products (excluding postage costs). Your statutory right to cancel a Contract relating to the purchase of a Product starts from the date when you receive the Product (when the Contract between us is formed). If the Products have been delivered to you, you may cancel at any time within 7 working days, starting from the day after you receive the Products. In the event that you received a Product that is damaged on delivery then please inform us of this in writing as soon as possible. If a Product is returned to us damaged and you have not informed us that the Product was damaged when you received it then we may refuse your right to cancel or receive a refund.

6.2        In the case of Products, to cancel a Contract, you must inform us in writing. If the Products have been delivered to you, you must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession.

7           Price

7.1        The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

7.2        Product and Service prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products or Services in full before the change in VAT takes effect.

7.3        Products prices and delivery charges are liable to change at any time, but changes will not affect orders for Products and/or Services which you then take steps to fulfil/receive within a reasonable time of such order.

8           Refunds

8.1        If an order is cancelled in accordance with paragraph 6 above, then we will refund the amounts owed  as  soon  as  possible following  cancellation and  in  any  case  within  30  days  following cancellation,

8.2        If we are due to provide you with a refund then this will be made to the credit or debit card used to carry out the original transaction.

9         How we use your information

Please read the Privacy Policy www.jolemsproducts/privacypolicy or details on how we will use your information. By agreeing and accepting these terms and conditions you hereby agree and accept the terms of our Privacy Policy.

 

10         Our liability to a business

10.1      This paragraph  applies when you are making payments in the course of a business. It does not apply where you are a consumer.

10.2      if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to  any losses that you suffer as a result of our failure to comply (whether arising in contract, delict (including negligence), breach of statutory duty or otherwise).

10.3     we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses were in our contemplation as at the date that the contract constituted by these terms and conditions was formed between us of being a foreseeable consequence of our breach:

(a)         loss of income or revenue; (b)         loss of business;

(c)         loss of profits;

(d)         loss of anticipated savings; (e)         loss of data; or

(f)          waste of management or office time.

10.4      We do not in any way exclude or limit our liability for:

(a)         death or personal injury caused by our negligence; (b)         fraud or fraudulent misrepresentation;

(c)         defective products under the Consumer Protection Act or

(d)         any other matter for which liability cannot be excluded or limited by law.

11         Our liability to a consumer

11.1      If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence. Loss or damage is foreseeable if it was an obvious consequence of our breach or it was otherwise contemplated by you and us at the time we entered into the relevant Contract.

11.2      We only supply the Product and Services for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12         Our right to vary these terms and conditions

12.1      We have the right to revise and amend these terms and conditions from time to time.

12.2      You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

13         Our contract with you if you are a business

13.1      These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter hereof.

13.2      We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

13.3      Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

13.4      Nothing in this paragraph limits or excludes any liability for fraud.

14         Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication by us to you will be electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17         Notices

17.1      Any notice to be sent by you or by us in connection with these terms and condition can be sent by letter or by email. Notices to us should be sent to one of the following addresses:

17.1.2         Email: [email protected] or [email protected]

18         Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them.

19         Waiver

The failure of either party to exercise or enforce any right conferred on that party by these terms and conditions shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

20         Severability

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent

only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

21         Force majeure

We reserve the right to defer the date of delivery or to cancel a Contract for all circumstances beyond its reasonable control, including but not limited to any strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting our business or work and which prevents or hinders the delivery of the Goods or the performance of the Services.

22         Law and jurisdiction

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by uganda law. Any dispute or claim arising out of or in connection with these terms and conditions or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Uganda.